Stakeholder Communication and Involvement

University Governance｜Stakeholder Communication

Multi-stakeholder Communication × Transparent Response
Strengthening Governance Trust through Engagement Mechanisms

National University of Kaohsiung follows the AA1000 stakeholder engagement principles and the GRI principle of stakeholder inclusiveness. Through diverse channels such as the University Affairs Meeting, Administrative Meeting, alumni engagement, industry-academia collaboration, community interaction, student feedback, questionnaires, and routine business communication, NUK continuously collects stakeholder concerns and uses them as an important basis for sustainability strategy, institutional governance, and information disclosure.

GRI 2-29 Stakeholder Engagement GRI 3 Material Topics SDG 16 Strong Institutions SDG 17 Partnerships Transparent Disclosure Participatory Governance

574

NUK assessed stakeholder concerns and organizational impact, collecting 574 stakeholder questionnaires and 33 management impact assessment questionnaires as the basis for reviewing material topics and sustainability strategies.

2025 Stakeholder Engagement Highlights

Annual Stakeholder Communication Highlights

NUK uses identification, communication, response, tracking, and disclosure as its stakeholder engagement cycle, ensuring that institutional decision-making and sustainability disclosure respond to stakeholder concerns.

7 groups Main stakeholders: students, faculty and staff, alumni, parents and community members, government agencies, enterprises, and NGOs. Stakeholders

574 responses Stakeholder questionnaire responses collected as the basis for analyzing issues of concern. Concern Survey

33 responses Management impact assessment questionnaires used to evaluate the influence of sustainability issues on institutional operations. Impact Assessment

5 principles Stakeholders are identified based on responsibility, influence, dependency, concern, and strategic importance. Identification Method

307 issues NUK E-newsletter had published 307 issues cumulatively by December 2025. Information Delivery

15 issues The fundraising special publication had published 15 issues cumulatively by December 2025, regularly disclosing the use of donations. Alumni Communication

2–4 times weekly Institutional and activity information is communicated through social media fan pages, YouTube, and Instagram. Social Media Engagement

Annual disclosure The Institutional Information Disclosure section discloses institutional, financial, tuition and fee, and important information every year. Transparent Governance

Integrating Stakeholder Voices into Institutional Governance

Stakeholder communication is not one-way information announcement. It transforms the opinions of students, faculty and staff, alumni, communities, government agencies, enterprises, and NGOs into a decision-making basis for institutional governance, material topics, sustainability strategy, risk management, and information disclosure. Through institutionalized communication channels and annual disclosure, NUK forms a governance cycle of collecting opinions, analyzing issues, responding with actions, and tracking outcomes.

Identifying Relationships and Impacts Main stakeholder categories are identified according to responsibility, level of influence, dependency, level of concern, and strategic importance.

LIST

Establishing Diverse Communication Channels Opinions are collected through meetings, questionnaires, forums, mailboxes, newsletters, social media, activities, and routine business communication.

RESP

Responding to Issues of Concern Stakeholder concerns are linked with material topics and responsible units to form management approaches and action measures.

DISC

Disclosing Outcomes and Tracking Progress Annual outcomes and tracking mechanisms are disclosed through the sustainability report, NUK Sustainability Website, institutional information disclosure, and related information platforms.

Identification Principles

Five Principles for Stakeholder Identification

NUK evaluates stakeholder importance based on the degree of connection with institutional operations, teaching and research, campus environment, and social impacts.

Responsibility

Groups or individuals to whom NUK has legal responsibilities or response obligations, such as students, faculty and staff, and government agencies.

Influence

Groups that are highly affected by NUK’s operations, institutional policies, teaching and research, and campus management.

Dependency

Groups closely related to NUK’s resources, services, partnerships, or learning support.

Level of Concern

Groups that pay close attention to NUK’s sustainability topics, institutional development, social responsibility, and environmental performance.

Strategic Importance

Stakeholders highly relevant to NUK’s institutional development goals, sustainability strategy, and regional impact.

Engagement Process

Stakeholder Engagement Process

Through identification, communication, analysis, response, and disclosure, stakeholder opinions are incorporated into institutional governance and sustainability reporting procedures.

Identify Stakeholders

Identify seven major stakeholder groups according to the five principles.

Establish Channels

Communicate through meetings, questionnaires, mailboxes, social media, newsletters, and activities.

Analyze Issues

Compile issues of concern and link them with material topics, GRI topics, and responsible units.

Provide Responses

Responsible units propose management approaches, improvement measures, and annual performance tracking.

Disclose and Track

Disclose outcomes through the sustainability report, NUK Sustainability Website, and institutional information platforms.

Stakeholder Groups

Seven Stakeholder Groups and Main Issues of Concern

After identification, NUK categorizes its major stakeholders into seven groups: students, faculty and staff, alumni, parents and community members, government agencies, enterprises, and non-governmental organizations.

Students

Learning Quality and Career Transition

Students are concerned about course practicality, interdisciplinary learning, internship opportunities, employment transition, and allocation of learning resources.

PBL and Capstone courses
Interdisciplinary programs and learning resources
Internship briefings and career counseling

Faculty and Staff

Career Development and Safe Workplace

Faculty members are concerned about research resources, teaching environments, and promotion systems, while staff members are concerned about training, promotion, welfare, and workplace safety.

Faculty learning communities and workshops
Research incentives and promotion systems
Occupational safety training and welfare systems

Alumni

Alumni Connection and Giving Back to NUK

Alumni are concerned about alumni engagement, lifelong learning, alumni cooperation, the use of donations, and NUK’s development outcomes.

E-newsletters and fundraising publications
Alumni events and alumni association cooperation
Donation information and use-of-funds disclosure

Parents and Community

Campus Safety and Community Co-prosperity

Parents and community members are concerned about campus safety, student life, community interaction, environmental maintenance, and management of open campus spaces.

Community interaction and opinion exchange
Campus safety maintenance
Environmental education and community participation

Government Agencies

Compliance, Policy, and Public Responsibility

Government agencies are concerned about institutional governance, policy implementation, information disclosure, regulatory compliance, budget use, and the public role of higher education.

Institutional information disclosure
Project implementation and outcome reporting
Regulatory compliance and policy alignment

Enterprises

Industry-Academia Collaboration and Talent Development

Enterprises are concerned about industry-academia collaboration, talent development, internship matching, research collaboration, ESG competencies, and regional industrial development.

Industry-academia matching and corporate briefings
Internship and employment transition
Research collaboration and technology translation

NGOs

Sustainability Governance and Social Impact

Non-governmental organizations are concerned about campus governance, institutional reputation, ecological conservation, campus greening and beautification, and diffusion of social impact.

Signing ceremonies and briefings
Member meetings and outcome presentations
Cooperation and social impact diffusion

Cross-cutting Issues

Shared Concern for Sustainable Governance

Stakeholder groups commonly pay attention to major topics such as educational quality, financial sustainability, information security, occupational safety, environmental governance, and social responsibility.

Tracking of material topics
Sustainability information disclosure
Rolling review of strategies

Communication Channels

Diverse Communication Channels and Information Disclosure

Through regular and irregular channels, NUK continuously discloses institutional information, activity outcomes, financial information, donation usage, and sustainability performance to stakeholders.

Regular Information Disclosure

NUK proactively discloses institutional information and establishes an institutionalized and traceable disclosure mechanism through e-newsletters, fundraising publications, and sustainability reports.

Institutional Information Disclosure section: updated annually
NUK E-newsletter: published in the second and fourth weeks of each month
Fundraising special publication: published quarterly to disclose the use of donations
Sustainability report: published annually and disclosed on the NUK Sustainability Website

Real-time Interaction and Feedback

NUK collects timely feedback through social media, the President’s mailbox, official mailboxes, forums, briefings, questionnaires, and routine business communication, with responses provided by responsible units.

Social media updated 2 to 4 times per week
Student feedback and various questionnaires
Alumni exchange, industry-academia exchange, and community interaction
Responses through official mailboxes of each unit on an as-needed basis

Major Channels

Outcomes of Major Communication Channels

Through communication tools with different frequencies and forms, NUK balances governance transparency, real-time interaction, alumni relations, social trust, and sustainability disclosure.

Annual

Institutional Information Disclosure Section

Discloses institutional information, financial information, tuition and fee explanations, important information, and internal control implementation status.

Weekly

Social Media Interaction

Institutional and activity information is posted 2 to 4 times per week through Facebook, YouTube, Instagram, and other platforms.

Monthly

NUK E-newsletter

Published in the second and fourth weeks of each month, with 307 cumulative issues published by December 2025.

Quarterly

NUK Fundraising Special Publication

Published in the first month of each quarter, with 15 cumulative issues published by December 2025 to regularly disclose the use of donations.

Stakeholder Issues and Responses

Issues of Concern, Material Topics, and Response Management

NUK links key stakeholder concerns with material topics, responsible units, management approaches, and annual tracking mechanisms to ensure concrete and reviewable responses.

Stakeholder	Main Issues of Concern	Corresponding Material Topic	Response Management and Tracking Mechanism	Relevant SDGs
Students	Course practicality Interdisciplinary learning Internship opportunities and employment transition Learning resources	Learning-Practice Integration and Interdisciplinary Teaching	Promote PBL and Capstone courses Organize interdisciplinary programs and internship briefings Disclose course numbers, enrollments, internship participation, and satisfaction	SDG 4 SDG 8
Faculty	Teaching and research environment Promotion system Research resources	Distinctive Research and Industry Linkages	Organize faculty development workshops and learning communities Provide research incentives and project support Track project subsidies, research project numbers, and outcomes	SDG 4 SDG 9
Staff	Training Promotion system Welfare system Workplace safety	Occupational Safety and Health Management System	Organize training and occupational safety education Respond to needs through labor-management meetings and welfare system reviews Track training hours and occupational injury cases	SDG 3 SDG 8
Alumni	Alumni engagement Lifelong learning Alumni cooperation Giving back to NUK	Social Responsibility, Internationalization, and Local Linkages	Organize alumni activities and fundraising cooperation Continue publishing e-newsletters and fundraising special publications Disclose donation usage through special publications and online channels	SDG 4 SDG 17
Enterprises	Talent development Industry-academia collaboration Internship matching Technology collaboration	Distinctive Research and Industry Linkages	Organize industry-academia matching sessions, corporate briefings, and industrial cluster alliance meetings Promote internship matching and industry-academia projects Track cooperation cases, activity participation, and industry-academia outcomes	SDG 8 SDG 9 SDG 17
NGOs and Communities	Campus governance Institutional reputation Ecological conservation Campus greening and beautification	Ecosystem Support Strategy and University Social Responsibility	Engage through signing ceremonies, briefings, member meetings, and outcome presentations Jointly promote conservation, environmental education, and social impact actions Continue responding to opinions through official mailboxes and activities	SDG 11 SDG 15 SDG 17

Survey and Materiality Linkage

Questionnaires and Linkage with Material Topics

Stakeholder communication outcomes are connected with material topic identification, allowing external concerns and internal impact assessments to jointly form the basis for sustainability report disclosure.

Stakeholder Concern Survey

NUK collected stakeholder concerns regarding sustainability topics through questionnaires. A total of 574 questionnaires were collected, helping the University understand how different groups prioritize institutional governance, teaching and research, environmental performance, and social inclusion.

Assess external level of concern
Connect with material topic analysis
Support sustainability report disclosure content

Management Impact Assessment

NUK also collected 33 management impact assessment questionnaires to evaluate the impact of sustainability issues on the University from the perspectives of institutional operations, financial impact, organizational impact, and strategic importance.

Assess organizational impact level
Connect with financial and operational risks
Support governance decisions and strategic prioritization

Management Actions

Management Measures and Annual Outcomes

Stakeholder communication is managed through five main axes: stakeholder identification, communication channels, questionnaire surveys, response management, and information disclosure.

Management Topic	Management Measures	2025 Outcomes	Relevant SDGs / GRI
Stakeholder Identification	Identify stakeholders according to responsibility, influence, dependency, concern, and strategic importance Review through the University Affairs Meeting, Administrative Meeting, routine business communication, and sustainability report preparation process Conduct annual rolling review of the appropriateness of stakeholder groups	Identified seven major stakeholder groups Used the results as the basis for material topic surveys and sustainability report preparation	GRI 2-29 SDG 16
Diverse Communication Channels	Maintain institutional information disclosure, e-newsletters, fundraising publications, social media, and official mailboxes Organize University Affairs Meetings, forums, briefings, industry-academia exchanges, and community interactions Respond to opinions through irregular routine business communication	E-newsletter had published 307 cumulative issues by December 2025 Fundraising special publication had published 15 cumulative issues by December 2025 Social media information was posted 2 to 4 times per week	SDG 16 SDG 17
Survey of Issues of Concern	Conduct stakeholder concern questionnaires Conduct management impact assessment questionnaires Analyze external concern and internal impact together	Collected 574 stakeholder questionnaires Collected 33 management impact assessment questionnaires Used the results as a basis for confirming and disclosing material topics	GRI 3 SDG 12 SDG 17
Response Management	Link issues of concern with material topics and responsible units Responsible units propose management approaches and action measures Review response effectiveness through annual performance and tracking mechanisms	Established a correspondence between stakeholder concerns, material topics, responsible units, and response measures Continued disclosure through the sustainability report and NUK Sustainability Website	GRI 2-29 SDG 16
Information Disclosure and Accountability	Publicly disclose institutional information and sustainability reports every year Disclose E, S, and G outcomes through the NUK Sustainability Website Disclose sustainability performance according to GRI, SASB, TCFD, and SDGs frameworks	Continued to strengthen institutional information disclosure and sustainability information disclosure Enhanced stakeholder trust in institutional governance and sustainable development	SDG 12 SDG 16 SDG 17

Understanding Expectations through Communication and Building Trust through Response

NUK will continue to strengthen its stakeholder communication mechanisms by collecting opinions through diverse channels, responding to issues of concern, and tracking management outcomes. Communication results will be incorporated into material topic identification, institutional strategies, risk management, and sustainability disclosure, making governance not only a system of institutional operations but also a foundation of trust through which NUK and its stakeholders move forward together.

Multi-stakeholder Communication × Transparent Response Strengthening Governance Trust through Engagement Mechanisms